Privacy Policy

Publication date: March 2025

About this Policy

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and relevant state laws regarding personal information. This Privacy Policy applies to the personal information we handle about clients and prospective clients of the psychology services offered by COLIN, ROSIEN CHARLOTTE (ABN 12 239 106 371), users of our website(s), and members of the public who interact with us.

By engaging with our services or accessing our website, you agree to the terms of this Privacy Policy.

A plain-language summary of this policy is available in our Privacy Collection Statement.

Meanings

References to “we”, “us” and “our” are to COLIN, ROSIEN CHARLOTTE. “You” and “your” refer to any individual about whom we collect personal information.

Personal Information

Under the Privacy Act, personal information is information or an opinion that can be used to identify you. Sensitive information is a category of personal information and may include your health information, ethnicity, sexual orientation, or beliefs.

What personal information we collect about you

We aim to collect only what is necessary. This may include:

  • Full name, date of birth, contact details
  • Address, emergency contact, Medicare or DVA numbers
  • Medical and social history, treatment records
  • Payment details or third-party funding information

If you are a healthcare professional or service provider who refers clients to us, we may collect your name, specialty, contact details, and provider number.

How we collect your personal information

We collect information:

  • Directly from you (e.g. during appointments, by phone, via email, our website or social media)
  • From your GP or healthcare professionals
  • From legal guardians, carers, or government agencies

If you share information that includes someone else’s personal details, you must have their consent.

How we hold your personal information

Your information is mainly stored electronically. Some information may be collected in paper form, securely archived or scanned and destroyed. We retain personal information for at least 7 years, or until age 25 if the client was a minor.

How we protect your personal information

We use safeguards such as:

  • Locked storage and secure electronic systems
  • Passwords, encryption, and two-factor authentication
  • Secure deletion or de-identification of unneeded records
  • Periodic audits of privacy and security practices

Please note that no internet-based system is completely secure.

Why we collect your personal information

We collect personal information to:

  • Provide psychological services and respond to enquiries
  • Maintain records and manage appointments
  • Comply with our legal obligations

If you have concerns about what we are asking, you're welcome to ask us why.

Disclosure of your personal information

We may disclose information:

  • With your consent
  • When required or authorised by law
  • To lessen or prevent a serious threat to health or safety
  • To third parties assisting with your treatment (e.g. Medicare, insurers, emergency services)

We also use external providers (e.g. software, IT, bookkeeping, or legal services) who may have access to your data.

Some systems may store data on servers outside of Australia. These providers may not be subject to the same privacy protections as Australian organisations.

During COVID-19 or similar events, we may share your contact information for public health contact tracing, if required.

Collecting your personal information through our website

Our website may use tools like Google Analytics. These collect data (e.g. pages visited, device used) to help improve our services. Google may store data overseas. See their policy at: https://policies.google.com/privacy

We are not responsible for the content or privacy policies of websites we link to.

Access to personal information and correction

You can request access to or correction of your personal information. We may ask for ID and respond within 30 days. We may deny access if:

  • It would pose a risk to you or others
  • The request is unlawful or unreasonable

We aim to ensure all records are accurate and up-to-date. If you believe they are not, let us know. We will correct or add a note if necessary.

Concerns and complaints about your privacy

If you have a concern or complaint, please contact us in writing. We will acknowledge your complaint promptly, investigate, and respond within 30 days.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner: www.oaic.gov.au

Notifiable Data Breaches Scheme

If a data breach occurs that is likely to result in serious harm, we will notify you and the OAIC as required under the Privacy Act.

Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or the law. The latest version will always be available on our website.

Contact

If you have questions, feedback, or requests for access or correction, please contact:

Privacy Officer
COLIN, ROSIEN CHARLOTTE
Email: psychologistrosien@mail.com
Mail: 187 James Street New Farm 4005 QLD

This document is based on the Privacy Act and Australian Privacy Principles, and will evolve as needed. Thank you for trusting us with your care.

If you are in a crisis


If you are in a crisis, if another person may be in danger, or if you are experiencing suicidal or homicidal thoughts, don’t use this site. Call 000 or the following resources can provide you with immediate help.

Beyond Blue

Talk to a trained mental health professional any time of the day or night. Calls are confidential.

1300 22 46 36

Visit the website

Lifeline

24-hour crisis support telephone service. Lifeline provides 24/7 crisis support and suicide prevention services.

13 11 14

Visit the website

Suicide Call Back Service

National service that provides free 24/7 phone, video and online professional counselling to people who are affected by suicide.

1300 659 467

Visit the website

1800RESPECT

National sexual assault, domestic and family violence counselling service

1800 737 732

https://www.1800respect.org.au/